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• Once the packaging seal is broken on a part, it is not returnable at any time unless defective. See below for details on defective product returns. • All Special Order parts are non-returnable for credit. • Return of Mimaki parts from factory stock will carry a 25% restocking charge. • All HP Parts are Non-Returnable, unless defective, and can only be exchanged, no refunds. Subject to Conditions, pending manufacturer inspection. • All Mutoh Parts are Non-Returnable, unless defective, and can only be exchanged, no refunds. Subject to Conditions, pending manufacturer inspection. • If you are not sure of a product's classification, please contact us by phone or email to verify status prior to placing your order. • Written notification of defective parts must be received within 10 days of receipt. Please click here to email us. • Please include a copy of the Invoice received with your order for easy tracking of your request. • Electrical or sensitive parts must be installed by a qualified technician to be eligible for a return. • GrafxNetwork reserves judgment on what parts are considered sensitive. • You will be required to supply technical justification for any defective part returns, which varies from item to item. • Defective parts may be returned for replacement only, no credit. • Parts damaged or broken by customer/during the repair are not eligible for return, exchange or credit under any circumstances. • Returns must be shipped freight prepaid. We will instruct you as to the destination for any returned goods. • Shipments of parts or products returned to us without an RMA will be refused. • Assurance of replacement on any returned items is subject to availability. • GrafxNetwork reserves the right to change terms and conditions without notice. |